Title: Technology Specialist
Location: United States-Kentucky-Louisville-NPAS - Louisville
Other Locations: null
GENERAL SUMMARY OF DUTIES - Perform routine operational functions to support the Intelec application, client interfaces, and other NPAS business applications.  Perform basic problem identification and resolution. 
 
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
·         Perform file transfers between Intelec and external applications and initiate processing of files.
·         Monitor client interface job completion and perform basic troubleshooting for job failures. Contact clients and vendors as necessary to check status of files.
·         Execute balancing processes for Intelec and client interfaces. Identify issues, perform basic remediation, and escalate as necessary.
·         Monitor and track system controls for various applications and perform basic problem identification/remediation
·         Create and modify basic adhoc reports using standard reporting tools for the platforms supported
·         Assist in maintenance of NPAS Sharepoint applications and other websites using content management tools
·         Document routine processes and procedures
·         Assist in maintenance of application master files
·         Execute test plans for application changes and document results
·         Assist Application Support staff on special projects as needed.
·         Perform other duties as assigned by supervisor.
·         Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
KNOWLEDGE, SKILLS & ABILITIES:  
·         Intermediate knowledge of Microsoft Office including Outlook, Word, and Excel
·         Intermediate knowledge of PCs and Windows environment
·         Effective problem solving skills in a technical environment
·         Basic knowledge of standard query language (SQL)
·         Effective organizational and multi-tasking skills with attention to detail
·         Ability to verbally communicate clearly and effectively.
·         Effective written communication skills
·         Customer service attitude with ability to establish and maintain effective working relationships.
·         Knowledge of Intelec collection application
·         Knowledge of AS400 operating system and tools including CL, DFU, QUERY,
 
 EDUCATION - Successful completion of high school or GED required.  An Associate Degree in IT&S or related course work desirable.