Lead, inspire, motivate and develop a team of strong, versatile performers.
Brighten prospects for patients as well as your career. Help others, and
enhance your potential for success with a premier healthcare organization.
Connect with your goals and change lives with Fresenius Medical Care North
America. Use your passion for excellence to drive positive change—one patient
at a time. Empower and encourage your team to learn and develop new skills.
Established as the global leader in dialysis healthcare, we form powerful
bonds among patients, their families, and our team members. Through this
unique approach, we have built an atmosphere of clinical excellence and
professional achievement. Offering vast training and development
opportunities, we advance careers and the health of countless individuals. Why
Join the Fresenius Team?Passion. Dedication. Knowledge. Motivation.
Experience. These are the impressive qualities you’ll find in the Fresenius
Leadership Team. Our strength in the North American market and extensive
global network provide our employees with the best of both worlds—the
friendliness of a local organization and the stability of a worldwide
organization—for diverse experiences and challenging career opportunities.
When you join the Fresenius Medical Care team, you’ll be welcomed into a
company that is built on the philosophy that our employees are our most
important asset. Our career advantages include the following: Fresenius
Medical Care is the nation’s largest provider of renal care, meeting the needs
of more than 135,000 patients at 1,800 clinics throughout the country. Our
well-established, trusted organization fosters a spirit of camaraderie,
emphasizing friendly collaboration, professional support, and career
development. Superior training, UltraCare ® quality control, and certification
procedures ensure your potential to succeed and advance as a professional.
Competitive compensation and exceptional benefits. Outstanding tuition
reimbursement program. Recognized among Fortune’s World’s Most Admired
Companies” in 2011. National Safety Award from CNA insurance companies for 11
consecutive years. Opportunities to give back by participating in philanthropy
and community outreach programs. Clinical Manager This is a unique opportunity
to build a career with a premier healthcare provider. As a clinical supervisor
of our hemodialysis team, the natural leader we select will provide direction,
inspiration, and counseling to staff members, and coordinate all aspects of
care, from admission to discharge. In addition, this individual will hire,
train, lead a team, and ensure quality control and compliance with laws and
regulations. PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values
and customer service philosophy. Adheres to the FMCNA Compliance Program,
including following all regulatory and FMS policy requirements. Ensure
provision of quality patient care while maintaining cost-effective clinical
operations in accordance with all legal, compliance, and regulatory
requirements and programs. Adheres to all requirements of the FMCNA Compliance
Program, and FMS patient care and administrative policies As the clinical
leader, has the authority to make daily decisions to ensure continuity of care
and patient and staff safety. DUTIES / ACTIVITIES : CUSTOMER SERVICE:
Responsible for driving the FMS culture through values and customer service
standards. Accountable for outstanding customer service to all external and
internal customers. Develops and maintains effective relationships through
effective and timely communication. Takes initiative and action to respond,
resolve and follow up regarding customer service issues with all customers in
a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES: QUALITY: Responsible
for supporting and driving FMS quality standards through meeting all ESRD
regulatory requirements and the practice of Quality Assessment and Improvement
(QAI), including use of FMS QAI tools. Implements FMS quality goals and
develops facility specific action plans in order to achieve FMS quality
standards. Accountable for outstanding quality of patient care, as defined by
the FMS quality goals, by working with the appropriate In Service Director,
Regional Quality Manager and Vice President of Quality, Regional Vice
President, and FMS Clinical Services Department to ensure that FMS policy and
procedure is followed. Responsible for implementing appropriate training
according to FMS policy, including training to ensure ongoing compliance with
all FMS risk management initiatives. Responsible for aggressively addressing
and acting on adverse events and action thresholds. Oversees facility’s Home
Therapies Program if applicable. Accountable for compliance with all
applicable federal, state and local laws and regulations. Ensures all FMS
Clinical Quality policies and procedures are communicated to and implemented
by the facility staff. Maintains integrity of medical records and other FMS
administrative and operational records. Complies with all data collections and
auditing activities. Maintains facility environmental integrity, including
safety. PATIENT CARE: Coordinates all aspects of patient care with the
appropriate staff members, from admission through discharge of the patient.
Ensure education of the patient regarding quality measures, transplant
options, modality awareness, and access care, including catheter reduction and
adherence to treatment regime. Acts as a resource for the patient to address
patient concerns and questions. Accountable for timely completion of patient
care assessments and care plans by organizing meetings of the facility’s
Interdisciplinary Team to discuss patient care plans and to resolve patient
problems. Directs initiation, maintenance and communication of efficient and
timely patient schedules to ensure maximization of the facility station
efficiency. Is aware of and develops a mechanism or process for knowing the
specific situation of each patient, including hospitalizations, no-shows,
catheter use, and any significant change in patient care status. Develops
action plans for unexcused and missed treatments in collaboration with the
Medical Director. When required by the Area Manager, acts as the initial RN
Case Manager for disease management patients. Plans, coordinates and acts as
the liaison for patient care as per the disease management agreement,
including initial and ongoing validation of member eligibility. Works with
payor case managers to facilitate timely workup of patients for access
management, dialysis services, patient education, hospitalizations, and kidney
transplantation as appropriate, and ensures coordination of care with the
multidisciplinary renal team. Communicates changes in patient status regarding
clinical, insurance, travel and transportation issues to the disease
management company. Maintains current knowledge of disease management software
and systems as pertinent. STAFF: Responsible for implementation of FMS
staffing, and medical supply models, to provide quality patient care, and
makes recommendations to Area Manager. Participates in the recruitment and
interview process, and decision to hire new personnel. Ensures completion of
new hiring orientation and training including mandatory in-services and ICD-9
code training when applicable. Ensures documentation completed for annual in
service training, and policy and procedure in service updates. Responsible for
all patient care employees receiving appropriate training according to FMS
policy, including training to ensure ongoing compliance with all FMS risk
management initiatives. Provides opportunities for professional growth, and
training to ensure clinical competence and the ability for licensed staff to
assume Team Leader responsibilities Responsible for overseeing performance of
all licensed personnel, direct patient care staff, reporting indirect patient
care personnel as assigned, and when necessary, technical staff. Provides
employee education and guidance, and feedback related to performance.
Maintains current knowledge regarding FMCNA benefits, Human Resources
policies, procedures, and processes, and acts as a resource to facility staff.
Provides counseling for all clinical staff members at regular intervals
offering support and encouraging professional growth. Completes timely
employee evaluations and establishes annual goals for staff. Provides written
documentation of all disciplinary conferences in accordance with the
established personnel policies, and confers with the Area Manager and Human
Resources regarding the nature of the disciplinary decisions. Participates in
Corporate and Business Unit specific employee recognition and satisfaction
programs. Ensures a strong communication and educational process with facility
staff, Area Manager, Business Unit, Regional and Corporate office personnel,
including communication of FMS area, regional and corporate initiatives and
policies and procedures to staff. Creates, maintains, and communicates
efficient and timely employee schedules according to the needs of the
facility. Creates and implements a Continuous Quality Improvement (CQI)
Process Improvement Team that involves staff in problem solving. PHYSICIANS:
Facilitates the application process for physician privileges and compliance
with FMS Medical Staff By-Laws. Responsible for strong Medical Director and
physician relationships and facilitating staff relationships with physicians.
Ensures regular and effective communication with all physicians, through
regular meetings with Medical Directors. Participates in Governing Body.
Schedules and coordinates CQI meetings with physicians. MAINTENANCE/TECHNICAL:
Responsible for the integrity and safety of the facility water system. Must be
knowledgeable in the operation of all facility equipment and technology.
ADMINISTRATIVE: Responsible for maintaining and updating all FMS manuals.
Accountable for completion of the Annual Standing Order Review and ICD-9
coding. Checks correspondence whether electronic, paper or voice mail, and
responds as appropriate. Directs information gathering as required supporting
billing and collection activities. Responsible for efficient utilization of
medication, laboratory, inventory, supplies and equipment to achieve supply
cost goals following all guidelines established in FMS formularies
Participates in the completion and interpretation of the Pl-17 inventory
supply use analysis. Reviews and approves facility payroll. Reviews profit and
loss statements with Area Manager Responsible for participating in all
required Network reporting and on-site state or federal surveys. Participates
in the completion of the FMS Administrative Clinical Review. OTHER: Other
duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical
demands and work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Day to day work includes desk
and personal computer work and interaction with patients, facility staff and
physicians. The position may require travel between assigned facilities and
various locations within the community. Travel to regional, Business Unit and
Corporate meetings may be required. The work environment is characteristic of
a health care facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious diseases/materials. EDUCATION:
Graduate of an accredited School of Nursing (RN). Current appropriate state
licensure. Advanced education preferred. EXPERIENCE AND REQUIRED SKILLS:
Minimum of 12 months experience in clinical nursing is required. Experience in
med/surg or ICU/CCU is preferred. Minimum of 6 months chronic or acute
dialysis nursing experience is required. Must be available as a full-time
employee and provide on-call coverage when necessary. Demonstrated leadership
competencies and skills for the position, including excellent communication,
customer service, continuous quality improvement, relationship development,
results orientation, team building, motivating employees, performance
management, and decision making. Demonstrated management skills necessary to
provide leadership in the supervision of dialysis personnel and to ensure the
delivery of maximum quality care to all patients. Employees have to meet the
necessary requirements of Ishihara's Color Blindness test as a condition of
employment. Must complete Clinical Manager training modules and ongoing
developmental programs within the specified time line.