Title: Research Interviewer
Location: KY-Radcliff
Research Interviewer
This position is responsible for placing telephone calls to computer generated telephone numbers to enlist the household's cooperation in a survey. This position could also be responsible for placing calls to obtain data for client-specific studies.
Principle Accountabilities
* Enlist household's cooperation in keeping a TV diary for a seven-day period
* Persuade reluctant respondents to cooperate
* Accurately codes calls
* Follow strict guidelines for obtaining consistently unbiased data
* Practice good customer service techniques at all times
* Practice good telephone techniques at all times
* Maintains confidentiality of procedures, scripts and respondent information at all times
Requirements
* High School diploma or GED
* 6 months Call Center or Customer Service experience preferred
* Excellent communication skills
* Clear speaking voice
* Keyboard skills required
* Reading ability
* Fluent in English language