Collabera Desktop Support in Georgetown, Kentucky

Desktop Support

Location:Georgetown, KentuckyUS

Posted On:5/17/2018

Job Code:DST4930KY

Job Description

Title: Desktop Support Technician

Time: 06:00 PM – 03:30 AM

Location: Georgetown, KY

Duration: 11+ Months(Possibility of extension)

This is the 3rd Shift role. Please make sure you are committed to the 3rd shift, able to be on call and work some weekends as needed.

• Experienced Technician responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings.

• Also responsible for on-going operational support of Windows 7 and Windows 10 as well as special assignments/projects as business dictates.

Category:IT code:new

Area Code


Job Requirements



• In-depth knowledge of Windows 7 and Windows 10 support & technical troubleshooting skills

• Working knowledge/experience of PC imaging and remote-control support tools

• Knowledge of MS Office 2016 and Office 365 and other standard office environment software including Skype, Adobe Acrobat, Internet Explorer, etc.

• Audio/Visual experience, as well as, Polycom video conference support and Skype for Business

• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM

• Ability to perform basic Move/Add/Change work for Cisco VoIP telephones

• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures

• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes

• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users

• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

• Candidate must be reliable, on-time and able to complete tasks by target dates

• Maintain a professional work ethic & demeanor

• Experience using Service Now or equivalent incident/request/change/problem management system

• Excellent organization & time management skills

• Candidate must be self-motivated, driven to learn with a focus on continuous improvement

• Ability to lift boxes containing computer equipment

• Ability to walk several miles per day.

Preferred Skills: