Randstad Helpdesk in Louisville, Kentucky
salary:$24.03 per hour
date posted:Friday, March 9, 2018
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.Operates in a specified Senior Analyst role, within the Global Service Desk.Supports end users, diagnose report and resolve application problems.
Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).