Randstad Helpdesk in Louisville, Kentucky


job details:

  • location:Louisville, KY

  • salary:$24.03 per hour

  • date posted:Friday, March 9, 2018

  • job type:Contract

  • industry:Information Technology

  • reference:607258

job description

This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.Operates in a specified Senior Analyst role, within the Global Service Desk.Supports end users, diagnose report and resolve application problems.

Job Description

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.

  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.

  • Logs all issues with appropriate documentation as requested by Level II and III support teams.

  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).