Humana National Education - Learning Facilitator in Louisville, Kentucky
Role: National Education Learning Facilitator Assignment: Learning Facilitator Location: Louisville (Waterside) and Tampa (Netpark)
We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with. At Humana, Perfect Service® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. Humana associates provide Perfect Service every day to our members, employers, providers, and colleagues. We’re looking for people who improve their own well-being by looking out for the best interests of others.
Assignment Capsule Be a part of our Learning organization - deliver value and quality in a fast paced environment.
Humana is seeking a Learning Facilitator who will be responsible for the following:
Plan, conduct and coordinate all aspects of operational training in a functional area.
Provide leadership and coach performance of associates.
Conduct evaluations to ensure effectiveness of programs and make/recommend modifications as necessary.
Apply Adult Learning Principles using a wide variety of methods and media to deliver technical content.
Demonstrate technical knowledge through the use of technological applications.
Deliver content professionally by stating a clear course purpose with objective(s).
Set clear expectations and goals.
Demonstrate a face to face communication style and address issues as they arise.
Support the team’s success by providing necessary resources and breaking down barriers.
Provide necessary resources and helps to remove obstacles while demonstrating personal commitment to the group.
Act promptly in routine situation while building productive relationships and establishing rapport.
Provide leadership and coach performance of associates. Key Competencies
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.
Builds Trust:Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.
Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.
- Bachelor’s Degree in Communications, Education or similar field
- Strong attention to detail and exceptional follow up skills
- Exceptional interpersonal, public speaking and presentation skills
- 2 yrs experience facilitating in a learning/training enivronment
Strong technical knowledge of all Microsoft Office applications, including Word, Excel, Access and PowerPoint
Strong written communication skills
Have the ability to make difficult subjects easy
Ability to travel nationwide 50% of the time to conduct training classes which can be 6-12 weeks in length (will be on site for duration of the training class)
- Experience with conducting training/learning in a virtual environment
At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare.
Title: National Education - Learning Facilitator
Other Locations: US-FL-Tampa
Requisition ID: 188693
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.