Northrop Grumman Traffic Operations Center Manager 1 in Louisville, Kentucky

Traffic Operations Center Manager 1

Requisition ID: 18004356

Location(s): United States-Kentucky-Louisville

US Citizenship Required for this Position: No

Relocation Assistance: No relocation assistance available

Travel: Yes, 10 % of the Time

Northrop Grumman Technology Services sector is seeking a Traffic Operations Center Manager 1. This role will be located in our Louisville, KY location. The hours are primarily 1st shift, but on occasion may be different based on the program needs.


The Traffic Operations Center Manager is responsible for daily operations of theTRIMARC Traffic Operations Center (TOC) in Louisville, KY. This role provides direction to, andsupervises, shift supervisors and operators. He/she is responsiblefor assignment of work, scheduling employees, day-to-day operations, workflow,monitoring of operating budget and delivery of services to the Customer and themotoring public.

The quality of work produced is very important to our Customer– the Kentucky Transportation Cabinet (KYTC), to the motoring public and to theTRIMARC Project team. He/she isresponsible for proactively working to identify traffic incidents, providetimely notice to the public and to work to get resources to incidentsites.

Additional job responsibilities:

  • Leading, supervising, training, scheduling and motivating TRIMARCTOC staff members.

  • Maintaining strong, professional, working relationships,externally, with staff of the Customer (KYTC), public safety agencies and othergovernment officials, local media outlets and other entities that providetraffic incident management.

  • The TOCManager must maintain strong internal relationships with NGC staff on-site,subcontractor personnel and NGC support team members. Strong interpersonal skills arerequired. The ability to effectivelycommunicate, both orally and in writing, is required.

  • Working with NGC Human Resources to oversee TRIMARC’s partin the hiring process, orientation and training of newly employed TOCOperators. The TOC Manager works withNGC Human Resources to develop employee skills and /or counsel/discipline asneeded.

  • Maintaining professional competency by continuingeducational opportunities; reading professional publications; maintainingpersonal networks and participating in professional organizations. The TOC Manager must also stay abreast ofemerging ITS technologies and how these technologies may apply to the TRIMARCproject.

  • Drafting and updating the TRIMARC Operations Manual, theTRIMARC TOC Training Manual, and other TOC documents as needed.

  • Auditing the work product of the TRIMARC TOC and individualpersonnel, to verify completeness, accuracy, and conformance to qualitystandards and specifications.

  • Representing TRIMARC at public and private meetings.

  • Maintaining effective, two-way communication with regionalTOC's in Kentucky, Indiana and Ohio.

  • Serving as the on-site Health and Safety Officer for theTRIMARC program and staying current on health and safety (OSHA) matters.

  • Working with subcontractors to ensure staffing levels areappropriate and to ensure service delivery is provided as agreed.

  • Coordinating the KYTC District 5 Freeway Incident ManagementMeetings and authoring of presentations. The TOC Manager also serves as the recording secretary.

  • Overseeing coordination and operation of the "NotifyEvery Truck" (NET) program.

  • Providing updates to, assists as needed, and fills in forthe Operations Manager when he/she is unavailable.

  • Managing social media communications for TRIMARC.

  • Performing other operational or administrative duties asdirected by the Project Manager.

To learn more about our hiring process for manager positions, please view our Selecting the Best Qualified Managers video:

Basic Qualifications:

  • Bachelor's Degree and 4 years of related experience, an additional 4 years of related experience may be substituted in lieu of degree.

  • Experience with supervision and coaching of operationalstaff.

  • Excellent interpersonal skills and communication skills.

  • A high degree of technical proficiency using computerhardware and software in a Microsoft environment including Microsoft OfficeSuite.

  • Experience with scheduling of personnel and resources.

  • Ability to multi-task.

  • Ability to work in a busy, dynamic and high-pressureenvironment.

  • Excellent problem-solving ability.

  • Ability to work various shifts based on program needs.

Preferred Qualifications:

  • TrafficOperations Center experience as an operator, supervisor or manager.

  • Understanding of Occupational, Safety, and HealthAdministration (OSHA) guidelines and procedures preferred.

  • Minimum of two years of experience as a supervisor in a TrafficOperations Center and/or a dispatch center where employees monitor radiotraffic and/or other similar inputs and send resources to incident scenes toprovide assistance.

  • Completion of OSHA 10 training.

  • Completion of National Traffic Incident Management Training.

  • Experience in training employees in individual and groupsettings.

  • Proficiency inTransCommander™ software

  • Experience withSupervisory Control and Data Acquisition (SCADA) control systems

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for most positions.

Title: Traffic Operations Center Manager 1

Location: Kentucky-Louisville

Requisition ID: 18004356